PrivacyPolicy

Saint Johns Detailing ("Saint Johns Detailing," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, and share information. This Privacy Policy explains our practices for the website www.saintjohnsdetailing.com (the "Site") and the mobile car detailing services we provide in Orlando, Florida and the surrounding Central Florida communities (collectively, the "Services"). By using the Site or booking a Service, you agree to the practices described below.

1. Information We Collect

a. Information You Provide to Us

We collect information you submit directly when you book a detail, contact us, or otherwise interact with our Site. This may include:

• Name, email address, and phone number
• Vehicle details (make, model, year, condition)
• Service address or location where you'd like us to perform the detail
• Preferred service package and appointment date/time
• Payment information processed by our third-party payment processors (we do not store full card numbers on our servers)
• Any messages, photos, or other content you send through our forms, email, text messages, or social media

b. Information Collected Automatically

When you visit the Site, we and our third-party providers automatically collect certain information using cookies, pixels, and similar technologies. This may include:

• IP address, approximate geographic location, and time zone
• Browser type, operating system, and device identifiers
• Referring website, pages viewed, links clicked, and time spent on pages
• Search terms used to find our Site
• Anonymous advertising identifiers used by ad networks

c. Information from Third Parties

We may receive information about you from third parties such as Google, Meta (Facebook and Instagram), TikTok, and other advertising or analytics providers. We may also receive reviews, ratings, or referral information from platforms like Google Business Profile or Yelp.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide your detailing service
• Communicate with you about appointments, quotes, and customer support
• Send you receipts, reminders, and follow-up messages related to your service
• Send marketing communications, promotions, and seasonal offers (only where permitted, and you may opt out at any time)
• Improve our website, services, and customer experience
• Measure the performance of our advertising and marketing campaigns
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with applicable laws, regulations, and legal requests

2A. Cookies and Similar Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to make the Site work, analyze traffic, and deliver more relevant advertising. The cookies we use generally fall into the following categories:

• Essential cookies — required for the Site to function (e.g., remembering form input and security tokens).
• Analytics cookies — help us understand how visitors use the Site so we can improve it (e.g., Google Analytics).
• Advertising cookies — used by us and our partners to show you relevant ads on other websites and platforms and to measure ad performance (e.g., Google Ads, Meta Pixel, TikTok Pixel).

Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may limit some features of the Site.

3. Advertising, Analytics, and Remarketing

We use third-party advertising and analytics services to promote our detailing business. These services may collect information about your visits to our Site and other websites in order to show you ads tailored to your interests. The services we use may include, without limitation:

• Google Analytics and Google Ads (including Google Tag Manager, Google Signals, and remarketing/retargeting). Learn more at policies.google.com/technologies/partner-sites.
• Meta (Facebook and Instagram) Pixel and Conversions API for ad delivery, measurement, and lookalike audiences. Learn more at facebook.com/about/privacy.
• TikTok Pixel for ad measurement and audience building. Learn more at tiktok.com/legal/privacy-policy.
• Other advertising or analytics partners we may engage from time to time.

These partners may set their own cookies and use their own tracking technologies to provide their services to us. The information collected by these partners is governed by their privacy policies.

4. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

• Service providers. Vendors that help us run the business, such as booking and scheduling tools, payment processors, hosting providers, email and SMS providers, customer support tools, and the analytics and advertising partners listed above.
• Legal and safety. When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or the safety of others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent. Any other sharing we describe to you and you authorize.

5. SMS / Text Messaging

If you provide your phone number, you may receive transactional and marketing text messages from us about your appointment, service updates, or promotions. Message and data rates may apply. Reply STOP at any time to unsubscribe or HELP for assistance. We do not share or sell your mobile information to third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need information, we take reasonable steps to delete or anonymize it.

7. Your Privacy Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access a copy of the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete personal information, subject to certain legal exceptions
• Opt out of marketing emails, SMS messages, or targeted advertising
• Withdraw consent where we rely on your consent to process information

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within the time frame required by applicable law and may need to verify your identity before fulfilling your request.

California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights, including the right to know what categories of personal information we collect, the sources of that information, and the purposes for which it's used; the right to request deletion or correction; and the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not knowingly sell personal information for money. If you would like to opt out of cross-context behavioral advertising, you can adjust your browser's Global Privacy Control (GPC) signal, manage cookies, or contact us directly.

8. Do Not Track

Some browsers transmit "Do Not Track" signals. Because there is no industry-standard interpretation of these signals, our Site does not currently respond to them. We do, however, honor recognized opt-out mechanisms such as the Global Privacy Control (GPC) where applicable.

9. Children's Privacy

Our Site and Services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

11. Third-Party Links

The Site may contain links to third-party websites, social media, or services that we don't operate. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

12. International Visitors

Saint Johns Detailing is based in the United States, and the Services are intended for residents of the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those of your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, provide additional notice (such as a banner on the Site). Your continued use of the Site or Services after any update constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise any of your rights, please contact us: